EK
Eddie K

1 reviews | Active since Jan 2025

05 Aug 2025, 12:03

Rain Worst Network Provider

Rain network is the worst. Haven't had internet connection for a week now. Only to learn that the regular tower I connect to is under maintenance and no one bothered to inform me beforehand so I can make alternative arrangements. I work from home and rely on the stable internet connection to do my work. Thus far Rain has not been consistent. I'm still without internet connection, even though they say that the maintenance is complete. Their router keeps connecting to a 4G Network and not the normal 5G network. All they tell me to do everyday is to reboot my router in order to reconnect to the 5G network. Everyday same results, no internet connection. I had to resort to buying data on my Vodacom simcard in order for me to work. I'm so not recommending Rain to anyone I know. For the price I'm paying monthly, R625, I expect better services than what I'm receiving.

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Replies (10)
Rain
Rain's reply05 Aug 2025, 12:14
Official
Hi Eddie 
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
EK
Eddie K's update05 Aug 2025, 14:56
Reviewer Update
Still no where near resolution. Still no internet connection. Spending extra money on buying data on another service provider - Vodacom in order to save my employment.
EK
Eddie K's update05 Aug 2025, 15:02
Reviewer Update
The call has been escalated numerous times. Still no results. This has been a monthly occurrence and it's costing me unnecessary stress and money.
EK
Eddie K's update06 Aug 2025, 13:11
Reviewer Update
That still doesn't help me. As mentioned before, I rely on the internet connection for my work. Now, I had to resort to buying data to connect with a different service provider in order to save my employment. This happens while my account with Rain is up to date. No outstanding premiums. So, basically, I'm paying for a service I'm not receiving. Who is going to reimburse all the data costs incurred?

EK
Eddie K's update06 Aug 2025, 17:23
Reviewer Update
Are we ever gonna get this issue resolved anytime soon? Or I should start looking for another service provider?

EK
Eddie K's update07 Aug 2025, 14:37
Reviewer Update
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EK
Eddie K's update07 Aug 2025, 20:36
Reviewer Update
Still no internet. Even after relocating to a different location.
EK
Eddie K's update11 Aug 2025, 14:16
Reviewer Update
Two weeks later, still no internet. Same troubleshooting everyday and still nowhere near resolution.
Please arrange for collection of your router. I'm done with rain
EK
Eddie K's update12 Aug 2025, 12:32
Reviewer Update
Then why am I receiving notice to pay R575.00????????????
EK
Eddie K's update12 Aug 2025, 15:55
Reviewer Update
My account is up to date