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Fanie K

1 reviews | Active since Sept 2021

29 Oct 2022, 14:01

Rain worst network provider

Worst service ever, forever everyday restarting the device. Struggle to get assistance, they expect you to log a call via their app however how will you access the app without connectivity? Rain please come collect your device, my son got stranded out there because I was not able to organize him a Bolt ride because of connection which is something I pay monthly.

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Replies (4)
Rain
Rain's reply29 Oct 2022, 14:21
Official

Hi Fanie
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
FK
Fanie K's update29 Oct 2022, 14:57
Reviewer Update
I'm not able to access the website, i do not have data connection, i use Rain for data connection and wifi , currently I'm using my neighbors phone.
FK
Fanie K's update01 Nov 2022, 17:47
Reviewer Update
I only saw email following day at work as I could not connect to wifi, I then received a call from your technician however no one was home to allow him in, he then advised that his office will contact me to reschedule, today I made sure someone is home to allow technician in for them to check - however that promise to receive the call was the same promise of 5G best connection, NO CALL HAS BEEN RECEIVED, worst part i saw the debit order come off this morning, I never fail to pay and I'm sure should I fail to pay account will be blocked - this is a ****. Will Rain reimburse me for the days I can't connect?? or even hours I can't connect?
FK
Fanie K's update04 Nov 2022, 06:13
Reviewer Update
Hi Rain's technician came out and replaced router with an external device, hope this works especially weekends as this is when we mostly experience connectivity issues.
Thank you.