Rain, worst ISP out there! Poor signal/connectivity
I was very interested in Rain as a product and reached out the the sales team to start the onboarding process mid March 2024. I was assured that I would have no issues with connectivity due to the 5G tower being 0.68km away. I proceeded to cancel my current fiber line and move forward with Rain. Since joining mid March I have had non stop issues with connectivity and reached out to support multiple times(reference numbers below) for assistance. March 21st I was told that they will be sending a feld agent to test the router for any defects and install a outside receiver for connectivity. Unfortunately, no one from support has bothered to assist and on the multiple times I have reached out I keep getting told "this is escalated and someone will the in touch ", no one has!
I'm tired fighting with providers such as yourselves to get what I am paying for. My download speed is 0.4 meg and I supposedly need to reset my router to factory settings every week. What BS is that? Rain is happy to take your money and provide a service that doesn't work. I work for a US company and use tools like zoom on a daily basis however this is not possible due to the constant drop in connection and poor download speeds. I just want a service that works not the constant runaround from support.
Rain should be liable to pay back my installments due to an inferior product untill they resolve this issue then I am happy to pay for the service.
Thier 5G tech is not as great as they make out it to be and I would advise that you as a potential consumer do your research and install a fiber line. The lack of fiber line, ont box was the reason why I moved away from my old provider but I see this was a mistake and I will be looking into my cancelation options with Rain if I don't get assistance once and for all.
Below are the reference numbers and hopefully someone over there will be able to fix this issue and reimburse the money I have ****ed down the toilet for nothing.
180 886 41 - March ***- March ***- April 5th 190 016 47 - April 10th 190 987 04 - April 12 - email 191 085 77 - April 13th
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Well I have done the reboot request again and nothing has changed. 108dbm, weak signal, poor connectivity and dropping still.
Just do what you promise, send the field agent to fix your problems/product and refund me for services that's is impaired. Simple! You take money for bad service and experience the people just to be happy with poor quality of product. Send someone over to my house asap.
Well I have done the reboot request again and nothing has changed. 108dbm, weak signal, poor connectivity and dropping still.
Just do what you promise, send the field agent to fix your problems/product and refund me for services that's is impaired. Simple! You take money for bad service and experience the people just to be happy with poor quality of product. Send someone over to my house asap.
Even my neighbor has the same issue with Rain, it's a joke!
I don't trust your company. Sell a working product and don't onboard people who rely on the internet for work just so you can make a quick buck. I wish I stayed with my old provider.
Even my neighbor has the same issue with Rain, it's a joke!
I don't trust your company. Sell a working product and don't onboard people who rely on the internet for work just so you can make a quick buck. I wish I stayed with my old provider.
Unfortunately the change Allen suggested on the call did not work. I was told to set the router to 4G only. Issue with 4G only I have zero internet hahaha.
Please rectify the error asap and get the field agent over to correct the errors.
Never ending story!
Unfortunately the change Allen suggested on the call did not work. I was told to set the router to 4G only. Issue with 4G only I have zero internet hahaha.
Please rectify the error asap and get the field agent over to correct the errors.
Never ending story!