Rain, worst ISP for a reason
Removing 4g capabilities for 5g users is neither customer friendly or smart.
The best move would be to give users the freedom of choice.
Instead you forced users with a weaker 5g connect to loose ALL backup connectivity and get stuck with no internet while 4g is still a viable option in their area.
To make matters worse, you communicated this with NOBODY! So I was out of the country under the impression that internet is still running fine for my family, meanwhile I'm being billed by you for a service we cannot use anymore!
It's absurd! You're by far the worst ISP!!!!!
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Replies (2)0
Replies (2)'s updateReviewer Update
05 Nov 2021, 00:46No, I'm not able to connect with 5G, the signal is too weak here and there are too many trees in the way!
This is why I re**** HEAVILY on your 4G service instead!
Why would you disable 4G for people who have a 5G subscription?
What's the point???
I need the internet to run my business and make a living!
You can make decisions like this without informing your users!!!
Now I got billed for another month too when I requested cancelation before my next billing date!
Your support is SO incredibly slow!!!
This is why I re**** HEAVILY on your 4G service instead!
Why would you disable 4G for people who have a 5G subscription?
What's the point???
I need the internet to run my business and make a living!
You can make decisions like this without informing your users!!!
Now I got billed for another month too when I requested cancelation before my next billing date!
Your support is SO incredibly slow!!!
's update05 Nov 2021, 00:46
Reviewer Update
No, I'm not able to connect with 5G, the signal is too weak here and there are too many trees in the way!
This is why I re**** HEAVILY on your 4G service instead!
Why would you disable 4G for people who have a 5G subscription?
What's the point???
I need the internet to run my business and make a living!
You can make decisions like this without informing your users!!!
Now I got billed for another month too when I requested cancelation before my next billing date!
Your support is SO incredibly slow!!!
This is why I re**** HEAVILY on your 4G service instead!
Why would you disable 4G for people who have a 5G subscription?
What's the point???
I need the internet to run my business and make a living!
You can make decisions like this without informing your users!!!
Now I got billed for another month too when I requested cancelation before my next billing date!
Your support is SO incredibly slow!!!
's updateReviewer Update
10 Nov 2021, 21:37Indeed they have been assisting me with the cancelation!
But I already got billed for Nov even though I canceled before Nov 1st!
You're not even getting my address right for the router collection!
I provided you with my new address on MULTIPLE occasions in the past!
But I already got billed for Nov even though I canceled before Nov 1st!
You're not even getting my address right for the router collection!
I provided you with my new address on MULTIPLE occasions in the past!
's update10 Nov 2021, 21:37
Reviewer Update
Indeed they have been assisting me with the cancelation!
But I already got billed for Nov even though I canceled before Nov 1st!
You're not even getting my address right for the router collection!
I provided you with my new address on MULTIPLE occasions in the past!
But I already got billed for Nov even though I canceled before Nov 1st!
You're not even getting my address right for the router collection!
I provided you with my new address on MULTIPLE occasions in the past!