Rain -Worst internet service provider

I have restarted about 100 times now, since 1st experiencing the issue, the restart does not work! I have tried all recommended steps provided by your support team, nothing worked! I have even requested a technician to come out to assist, your consultant had sent the request 3 weeks ago, i am still waiting, no feedback and suffering with poor service. The only thing that Rain can get right is the monthly debit order, that's done on time for the full amount, no issues collecting money, but a nightmare to provide the service

I have raised my issues over 10 times online using "ask Rain". From time to time, the internet speed just drops to below 1MBs download speed. Every time i raise the issue i get a bot response to reboot, that does not work. I have requested a technician to come out and check what is going on over 3 weeks ago, no response. I called the call center last week, the agent said that she "Escalated" the issue, guess what, no response. Please advise???

Good day

Please re look at the email, there are 2 network tests attached

As explained, i tried to get 3 tests but was unable to do so due to the poor connectivity. The tests kept on failing

Good day
I dont know what changes were done, but im still struggline
The position of the router has been the same since inception of my contract with Rain, over 5 years now,
Please advise what are the next steps?

Over two weeks later, no feedback, no solution, same useless service?

I have been experiencing issues for the past 5 months now! Not once was a technician sent, nor did i receive a phone call or an update. Please advise if this is the type of service we should accept?