PC
Phillip C
1 reviews | Active since Oct 2025
08 Oct 2025, 06:40
Rain - worst experience with a SA company ever
If I could score them zero, I would have.
Long story short, after canceling my contract with them due to costs, they debited my R770 on 1 October for a service I didn't agree to as the consultant who assisted with my cancellation, decided to add me to a 3 month contract. So I was debited R770 on 1 October and after fighting with them to get the refund done, I was debited ANOTHER R770 this morning, 8 October. Imagine? Being debited twice for something you don't have nor used!
This experience has made me immensely angry and disgusted with Rain. I will never recommend them to anyone.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
08 Oct 2025, 08:30Hi Phillip
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply08 Oct 2025, 08:30
Official
Hi Phillip
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
PC
Phillip C's updateReviewer Update
20 Oct 2025, 20:22Good day. Unfortunately the complete incompetence continues. I was contacted today to arrange the return of a router. I haven't got a Raiin router as of the first week of September this year and didn't agree to another contract and device. I contacted the courier to inform them that there is no router to collect.
When will this incompetence end???
When will this incompetence end???
PC
Phillip C's update20 Oct 2025, 20:22
Reviewer Update
Good day. Unfortunately the complete incompetence continues. I was contacted today to arrange the return of a router. I haven't got a Raiin router as of the first week of September this year and didn't agree to another contract and device. I contacted the courier to inform them that there is no router to collect.
When will this incompetence end???
When will this incompetence end???
PC
Phillip C's updateReviewer Update
21 Oct 2025, 08:53Hi there,
I know that a Rain consultant signed me up for a 3 month contract without my consent. Was it for that router that I was contacted?
Because if they contacted me about the router that was collected at the beginning of September, it wouldn't make sense.
I know that a Rain consultant signed me up for a 3 month contract without my consent. Was it for that router that I was contacted?
Because if they contacted me about the router that was collected at the beginning of September, it wouldn't make sense.
PC
Phillip C's update21 Oct 2025, 08:53
Reviewer Update
Hi there,
I know that a Rain consultant signed me up for a 3 month contract without my consent. Was it for that router that I was contacted?
Because if they contacted me about the router that was collected at the beginning of September, it wouldn't make sense.
I know that a Rain consultant signed me up for a 3 month contract without my consent. Was it for that router that I was contacted?
Because if they contacted me about the router that was collected at the beginning of September, it wouldn't make sense.