RAIN worst ever!!

Rain phones me but APPARENTLY can't hear me, not the first time... I gave them an alternative no and awaiting their call, AGAIN.

Once again, you can't hear me... It's impossible that I can hear you clearly on all 3 different contact no but you can't hear me. That's a great way of evading a problem and complaint.
Make it easy and refund my cancelled contract amounts and problem solved...
Or provide me with a direct line to call (not the call centre) to discuss the issue.
Refer to ref no: ***1
I went back and checked, there is NO devices linked to the cancelled contract which makes it impossible for usage. The device did also not work so how can there be usage?
You are checking the wrong contract....
Refund me ASAP!

I upgraded from the RainOne ZTE router to the Rain101 contract with the colour router. On the initial sales call, 25 Oct'23, your sales person ASSURED me that I would not be double debited as soon as I cancel the RainOne contract, but only for the usage until I cancel, which I did on 8Nov'23 (***). I followed up again on 20Nov'23 and was advised that the contract is still not cancelled, whereby I CLEARLY said I will not pay the full month as I cancelled on the 8th (***). I also cancelled the contract via App during this time. Yesterday (***) it was said that the contract is still not cancelled and I am liable for Nov and Dec'23 payments, which is totally unacceptable due to YOUR promises made.
I just require my Nov and Dec'23 refund for the cancelled RainOne ZTE contract.
It was also said that there was usage on the RainOne contract, which is impossible because no devices are linked to the router. All devices were linked to the new Rain101 device.

I'm truly disappointed in the promises made and service not delivered as requested. And really require you to refund me the wrongfully debited amounts.

Good day, The device was collected on 08 Jan 2024. Please confirm receipt and advise when refund would be paid. Today is 10 working days.