Rain - Worst ever customer service I have experienced.

This is the 3rd review on Rain - I am sure they have a robot typing their "thank you for your valued feedback and sorry you are not happy - we will be in contact soon" Just not sure what "soon" mean - maybe a year from now. Rain has taken 2 payments from my account and I have been struggling since 26 June 2024 to get a refund. Please Rain - spare me another auto generated message on this platform and rather respond with a call to me.