RAIN worst Customer Service ever

Rain has the worst Customer Service ive ever dealt with. On 22 July 2022 there was a break-in and ******* at our home, and our RAIN 5g router was ****** together with other stuff. On the same same day as the incident, i called the RAIN customer service and request that the ****** SIM be de-activated. The person on the other side said it cant be done, and the device will only be de-activated at the end of the month. Thats it. On Monday 25 July a man called me, I repeated my request that the SIM be de-activated, and that I need a replacement SIM and router. He said that the Billing department will call me. Having received no call, I again called the Customer Service on Thursday morning. Noluthando answered and asked me if ive received a Acknowledgement of Debt. I said NO. She send me the AOD, which I signed and sent if back the same day. By the way, the AOD listed account details, with no BANK name, which meant that I also had to call, because after emails requesting bank name was not answered. After forwarding the AOD on Thursday, i asked Noluthando what next???.. Got an answer that after paid the full amount of R4000, i will receive a new device. Would have helped if that was also stated on the AOD. So on the 30th July ive done the full payment of R4000, and forwarded the PoP to Noluthando. Its now 10 days since the incident, and still no communication from RAIN on the way forward or solution to solve the problem, Since my wife is working from home, this is a major let-down from RAIN. I would have expected that the lady ive spoken to on Friday 22 July, should have explained the whole process to handle the ****** router and SIM card, and how to receive a placement router and SIM card. After numerous calls and emails, i am still in the dark on the process or the progress (lack of progress) and still without internet.