Rain - Worst Customer Service Ever!!!

Good Day Hello Peter

I do not recommend Rain for anyone. Please save yourself some grief in the future and stay away from Rain.

1. Their staff don't seem to be well trained as they don't even understand the business model of the company they work for. They don't understand that the customer pays in advance each month or their service gets disconnected. I called wanting to cancel my service and when I asked whether I will not get billed I was told that I will be billed for the period 1 to 18 October as I will be in arrears. How because I have always paid in advance each month.

2. The reason I want to cancel my service is that on the 1st of October I was billed twice. I made an EFT and then 30 minutes later I was also debited. I logged a call and sent my statement as part of my proof. Firstly I was told that I will get my money within 24 hours by one consultant. When I didn't get the money, I was told that the matter will take upto 10 working days as it was still under investigation. Today I receive an email which was sent on the 11th October 2021 from Thumbha Mthombeni, who didn't even have the courtesy to give me a call. He is telling me that they only received one payment on the 01/10.2021. Even though I sent my statement which clearly shows 2 debits one after another.

I don't even want the money anymore, it's the price one pays for not listening. I was warned about joining this company but I was too eager and excited to get an unlimited internet connection at a reasonable price. I just want to be rid of Rain in my life.