Rain worst customer service

Rain is absolutely useless when it comes to customer service. They make empty promises and they never get back to you after promising numerous times to escalate the issue and that they will phone you soon. This is my letter to them:

Dear Rain

I am extremely annoyed as I am typing this. I have been using your services for the last 4 years. In December we had a break in and my router was ******. I reported my router as ****** in December already. I asked to stop the sim and block it so that the assholes can't use my internet that I have paid for with my hard earned money.

I have been promised numerous times that I will hear back from your support team and that the issue will be escalated. I contacted you on various platforms but it seems that you only communicate when you realize that someone hasn't paid. Every day I get 10 reminders that I didn't pay!!!!

I am not paying for some assholes to use my router and I am not paying for a service that I am not getting. I have asked numerous times to be contacted so I can make arrangements regarding the router as I realize that I am responsible for it, but seriously I can't do anything if you don't phone me as you have promised all along.

I am definitely not continuing my service with you once this is sorted as I have never experienced such bad customer service from anyone.

Kind (not so kind) regards A very ****ed off client

PS I will post this everywhere