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William H

1 reviews | Active since May 2021

26 May 2023, 15:03

RAIN WORST AND MOST UNCARING NETWORK EVER

Once again, as if if is clockwise we are sitting without any network connection. And it is the same old story, log tickets on their system nothing happens, no feedback no follow up nothing.

Numerous calls to their *********** call centre with the same old "reset the router for 30 seconds" qith no result. Phone again after a few days then there is a different issue, 5g is out and they are working on it, yet we have a 4g and 5g subscription package, but for some bizarre reason we have never been able to use 4g...... EVER!!!! But we are paying for it.

Last time we were told that we would be refunded for the more than a week we could not use the service which never happened. RAIN OPEN YOUR EYES AND YOU WILL SEE THIS HAPPENS EVERY MONTH.

0
Replies (10)
Rain
Rain's reply26 May 2023, 15:29
Official

Hi William 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
WH
William H's update26 May 2023, 18:14
Reviewer Update
But it has been 3 consecutive days and still not sorted out?
WH
William H's update28 May 2023, 10:22
Reviewer Update
IT IS STILL NOT WORKING!!!!
WH
William H's update29 May 2023, 11:55
Reviewer Update
RAIN HAS STILL NOT BEEN ABLE TO SOLVE THE ALLEGED "VANDALIZATION" INCIDENT WITH THEIR TOWER WHICH BY THE WAY IS ABOUT 211meters AWAY FROM OUR HOUSE. THE PACKAGE WE HAVE IS 4G AND 5G WHICH WE PAY A PREMIUM RATE FOR, YET THEY ARE NOT EVEN ABLE TO GET THE 4G WORKING.

WE HAVE CALLED ABOUT 15 TIMES, WE ARE WORKING FROM HOME AND IT IS COSTING US A FORTUNE IN DATA BECAUSE OF RAIN'S INHABILITY OR LACK OF INTEREST TO FIX THEIR BULL**** SERVICE. IT IS A MONTHLY THING WITH THEM, EVERY TIME A DIFFERENT EXCUSE, VANDALISM, LOAD SHEDDING DAMAGED THE TOWER ETC. ETC. ETC. ETC.

THEIR SERVICE IS SO POOR, WHEN YOU PHONE THE CALL CENTRE THEY PROISE TO CALL BACK BUT NEVER EVER PHONE BACK.

LOGGING SUPPORT TICKETS DOES ABSOLUTELY NOTHING, NO EFFECT WHATSOEVER!!!!!!!!!!!!!

GET IT SORTED OUT TODAY AS IN NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


WH
William H's update29 May 2023, 11:57
Reviewer Update
FYI THIS DOES NOT WORK!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 Rain's reply:
28 May 2023, 11:11


Please be advised that the tower you are connected to has been vandalized and we are currently working on getting the tower restored, right now we have no estimated time of repair on that tower.

A credit will be passed for the days you have no connection.

We do sincerely apologize for the inconvenience caused.

Please follow the below in aid to connect on the 4G network until the 5G tower is restored.

Please try logging into your router interface (Huawei - http://192.168.8.1/) | ZTE/Oppo - http://192.168.0.1/ - password on the sticker underneath the device.), then follow the provided steps to change your network selection to 5G standalone:
· Huawei: Network Settings, Mobile network searching, change network mode to “Auto”



· ZTE: 5G settings (Make sure 5G is toggled off) -> Network selection - > Change to “Auto”



· Oppo: Advance settings - > Network settings -> Change network mode to “Auto”

Reboot your router and test the connection
WH
William H's update29 May 2023, 11:58
Reviewer Update
NO REPLY EVER RECEIVED!!!!

 Progress has been made on restoring the damage caused to the site.

Kindly note that we are following up with the networks team regarding the site, and will update you with their feedback.
WH
William H's update29 May 2023, 11:59
Reviewer Update
THIS WAS SENT ON THE 26TH OF MAY

 Rain's reply:
26 May 2023, 15:37


Please note the tower has been vandalized and our technicians are working on restoring the tower.

We do apologize for the inconvenience caused.
WH
William H's update29 May 2023, 12:00
Reviewer Update
I WANT MY WIFI AND INTERNET CONNECTION WORKING NOW!!!!!!!!!!!!!!!!!
WH
William H's update30 May 2023, 20:03
Reviewer Update
Finally today a 5pm our wifi was restored. From the 25th to the 30th May.

Please arrange a credit on our account as agreed.

Also revert back to the other two months in which we had the same issue and were also ensured that a credit will be passed but this never realized.

Credit Dates:

13th to 17th of February

9th to 10th of April

25th to 30th of May

Please revert back with confirmation that we will be credited for the dates as indicated.

WH
William H's update31 May 2023, 13:01
Reviewer Update
Guess what????????? Our Internet is off AGAIN!!!!!!! We tried resetting it, moving it etc etc but to no avail. Half a day with wifi then its off again!!!!!!!!!