Rain worse than the worst Internet Service Providers

I have had no internet for 5 days and counting. I called their call centre 5 times with no help. The last time I called; their agent named Abongile muted me for about 40 minutes without notice or anything.. She literally avoided me. Up to date. I have not gotten any help from rain. Rain is the worst thing that has ever happened in the South African internet service providers' history!!!