TL
Tyrone L
1 reviews | Active since May 2015
08 Apr 2024, 08:46
Rain worse than ever!
Wifi signal and reception has gotten worse over the past year. I have called numerous times and tried everything the Rain representative told me to do. Now recently it is the same excuse over and over - "...maintenance is being done on the tower..". Rains service and customer support is pathetic. No service, no customer support, no communication.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
08 Apr 2024, 08:54Hi Tyrone Lorusso
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply08 Apr 2024, 08:54
Official
Hi Tyrone Lorusso
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
TL
Tyrone L's updateReviewer Update
09 Apr 2024, 17:45It is going on 3 days now and I still have a virtually non-existent wifi connection. My wife works from home and this has now happened too many times in the last year.
TL
Tyrone L's update09 Apr 2024, 17:45
Reviewer Update
It is going on 3 days now and I still have a virtually non-existent wifi connection. My wife works from home and this has now happened too many times in the last year.
TL
Tyrone L's updateReviewer Update
10 Apr 2024, 07:21That standard answer is getting tiresome. The reboot did not work and there is no green light on my router for 4G or 5G. We are into day 4 with no internet!
TL
Tyrone L's update10 Apr 2024, 07:21
Reviewer Update
That standard answer is getting tiresome. The reboot did not work and there is no green light on my router for 4G or 5G. We are into day 4 with no internet!
TL
Tyrone L's updateReviewer Update
11 Apr 2024, 16:56I am now tired of the uselessness of Rain signal. I am done with the struggles. 5 days without sufficient internet. You have lost a customer!
TL
Tyrone L's update11 Apr 2024, 16:56
Reviewer Update
I am now tired of the uselessness of Rain signal. I am done with the struggles. 5 days without sufficient internet. You have lost a customer!
TL
Tyrone L's updateReviewer Update
15 Apr 2024, 12:43I have cancelled and returned the router. I struggled to get a connection for 7 days. As you mentioned, I expect a credit or deduction on the 7 days of downtime. The router was returned today (15th April 2024) so I don't expect to be paying for the whole month.
TL
Tyrone L's update15 Apr 2024, 12:43
Reviewer Update
I have cancelled and returned the router. I struggled to get a connection for 7 days. As you mentioned, I expect a credit or deduction on the 7 days of downtime. The router was returned today (15th April 2024) so I don't expect to be paying for the whole month.