MM
Marco M
1 reviews | Active since Mar 2009
16 Aug 2020, 08:28
Rain won’t let me cancel my subscription
Rain provides pretty good wireless internet, and I got a 5G router when my fiber went down for about 3 weeks. Now I’m back on fiber and want to cancel my emergency Rain subscription. It has proved to be impossible - Rain support does not respond, the phone number provided for cancellations does not work and sends me to support (the website) - and support just does not respond. I am trapped paying for an internet service I do not need. LET ME CANCEL RAIN!!!!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
17 Aug 2020, 09:39Hi Marco
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply17 Aug 2020, 09:39
Official
Hi Marco
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
MM
Marco M's updateReviewer Update
17 Aug 2020, 09:45Thanks - I'll wait for the agent to contact me. Rain has provided very fast delivery and excellent internet in my time of crisis - I will recommend them to everyone. It's only the cancellation procedures that are shaky (during COVID) and I'm not cancelling because the service is bad - it is actually very good - I'm only cancelling because I got Rain as a temporary measure for a month while my fiber line was being repaired.
MM
Marco M's update17 Aug 2020, 09:45
Reviewer Update
Thanks - I'll wait for the agent to contact me. Rain has provided very fast delivery and excellent internet in my time of crisis - I will recommend them to everyone. It's only the cancellation procedures that are shaky (during COVID) and I'm not cancelling because the service is bad - it is actually very good - I'm only cancelling because I got Rain as a temporary measure for a month while my fiber line was being repaired.
MM
Marco M's updateReviewer Update
18 Aug 2020, 09:36I still haven't been contacted by an agent. It is ******* to keep me in this contract against my will. Do I need to escalate this to the Consumer Commission?
LET ME CANCEL MY SERVICE!!!!!!!
LET ME CANCEL MY SERVICE!!!!!!!
MM
Marco M's update18 Aug 2020, 09:36
Reviewer Update
I still haven't been contacted by an agent. It is ******* to keep me in this contract against my will. Do I need to escalate this to the Consumer Commission?
LET ME CANCEL MY SERVICE!!!!!!!
LET ME CANCEL MY SERVICE!!!!!!!