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Phathutshedzo M

1 reviews | Active since Aug 2024

06 Aug 2024, 13:21

RAIN WILL RUIN YOUR CAREER IF YOU WORK FROM HOME.

Rain will ruin your career if you work from home, They constantly disconnect my line without verifying account payment. I have been wasting my time and resources on endless calls to inquire about their reason for disconnecting me and i am forever told that my call is been escalated to the supervisor. its 72 hours since waiting for a call and i am told that Amanda who is dealing with my query can only assist me and no one else. What kind of a business depends on Amanda only. what if she is sick or for any reason not coming to work. I am sitting with No Internet for days waiting for Amanda's call. They have disconnected me 4 times since my arranged payment and i never get assistance when i call their nosy call center, all you hear is agents laughing on the background. The only response they have is "i am so soo sorry to hear that Mamm.." The supervisor will call you". No turn around time or what so ever. Their turnaround time when you ask is "Soon or ASAP". My last call until today was Sunday and i was told that they are escalating again.

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Replies (4)
Rain
Rain's reply06 Aug 2024, 13:24
Official
Hi Phathutshedzo M.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.
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Phathutshedzo M's update06 Aug 2024, 14:07
Reviewer Update
I made an arrangement on the outstanding balance and I paid a according to the arranged agreement.
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Phathutshedzo M's update06 Aug 2024, 14:11
Reviewer Update
What is the point of making a payment and arrangement and then disconnected my line after i made a payment? Stop giving me a run around with this issue. your agents can see my arrangement and payment. if you read my review properly you will see that i stated my payment arrangement
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Phathutshedzo M's update08 Aug 2024, 09:00
Reviewer Update
Its 2 days after and i have not received a call.