ZM
ZAKHELE M

1 reviews | Active since Jun 2024

27 Aug 2024, 11:42

RAIN WILL GO DOWN LIKE MULTICHOICE

Good day I've been using rain for the reason that there's no contract, and when I don't pay, there's no service simple "Month to Month" they said it not me, that's how it happened since I started using rain with their lack of customer service, proper communication channels and network issues. Long story short, I've been out of the country for almost three months and didn't pay for the service since I'm not using it, the unit is off , I live alone so there's no one in the house. To my surprise they're still attempting to debit the money from my account, fortunately I didn't use my primary bank account. Now they're sending me messages of a three months outstanding balance. When I called them (Rain) today 27 August 2024, they say although they deactivated the service I must pay for not using it😳😳😳. So basically I must pay for services I'm not using without signing any contract with them. I don't foresee that happening.

0
Replies (2)
Rain
Rain's reply27 Aug 2024, 11:47
Official
Hi Zakhele M,

Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.

Regards,
rain.
ZM
ZAKHELE M's update27 Aug 2024, 12:54
Reviewer Update
Good day, like I said I'm out of the country, however I'm reachable on Email (***) or ***28. Yes the amount is a reasonable amount under the circumstances thank you.