LL
Liza L
1 reviews | Active since Sept 2022
10 Oct 2022, 16:52
Rain WIFI : WORST SERVICE ever
They do not even deserve a star. Worst service ever!!!!!! No reply on emails. No calling back when they promise they will.
A service technician was supposed to come out( which they promised) as they finally decided it was a faulty sim card...three days later and AFTER ANOTHER CALL...STILL NO SERVICE or ANY SIGHT OF THE TECHNICIAN. Stop blaming loadshedding if you have a powerful company behind you, not only in the wifi field.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
10 Oct 2022, 16:57Hi Liza
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply10 Oct 2022, 16:57
Official
Hi Liza
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
LL
Liza L's updateReviewer Update
11 Oct 2022, 16:1424hours later and still no help. To give generic help like factory reset after all I have already done is to try and put icing on your poor service.
No phone call
No email still
No service
Nothing
Rain at its best
I was with Rain previously without problems so this is a total surprise
No phone call
No email still
No service
Nothing
Rain at its best
I was with Rain previously without problems so this is a total surprise
LL
Liza L's update11 Oct 2022, 16:14
Reviewer Update
24hours later and still no help. To give generic help like factory reset after all I have already done is to try and put icing on your poor service.
No phone call
No email still
No service
Nothing
Rain at its best
I was with Rain previously without problems so this is a total surprise
No phone call
No email still
No service
Nothing
Rain at its best
I was with Rain previously without problems so this is a total surprise
LL
Liza L's updateReviewer Update
12 Oct 2022, 08:16Technician: This was supposed to be on 7 or 8 October ???? Still no email from him..
LL
Liza L's update12 Oct 2022, 08:16
Reviewer Update
Technician: This was supposed to be on 7 or 8 October ???? Still no email from him..
LL
Liza L's updateReviewer Update
13 Oct 2022, 11:1213 October 2022.
Positive Feedback:
8 days after I received my 5G Rain modem and 6 days after the promise that a technician will come out, Leroy Sabiwa arrived.
What a friendly but professional technician !
He solved the issue within 10 minutes.
The new 5G modem requires one to insert the sim card so that you cannot see it at all anymore. Telephonic consultants never suggested this and should be made aware of this.
Thank you Leroy Sabiwa! My Rain is working perfectly with good signal!
Liza Lubcker
Positive Feedback:
8 days after I received my 5G Rain modem and 6 days after the promise that a technician will come out, Leroy Sabiwa arrived.
What a friendly but professional technician !
He solved the issue within 10 minutes.
The new 5G modem requires one to insert the sim card so that you cannot see it at all anymore. Telephonic consultants never suggested this and should be made aware of this.
Thank you Leroy Sabiwa! My Rain is working perfectly with good signal!
Liza Lubcker
LL
Liza L's update13 Oct 2022, 11:12
Reviewer Update
13 October 2022.
Positive Feedback:
8 days after I received my 5G Rain modem and 6 days after the promise that a technician will come out, Leroy Sabiwa arrived.
What a friendly but professional technician !
He solved the issue within 10 minutes.
The new 5G modem requires one to insert the sim card so that you cannot see it at all anymore. Telephonic consultants never suggested this and should be made aware of this.
Thank you Leroy Sabiwa! My Rain is working perfectly with good signal!
Liza Lubcker
Positive Feedback:
8 days after I received my 5G Rain modem and 6 days after the promise that a technician will come out, Leroy Sabiwa arrived.
What a friendly but professional technician !
He solved the issue within 10 minutes.
The new 5G modem requires one to insert the sim card so that you cannot see it at all anymore. Telephonic consultants never suggested this and should be made aware of this.
Thank you Leroy Sabiwa! My Rain is working perfectly with good signal!
Liza Lubcker