NvdV
Naomi van der Vyver
1 reviews | Active since Oct 2019
27 May 2024, 17:53
Rain WiFi - Wors service ever.
I cancelled my contract in April already. I got a double bill this month after I upgraded. I had to cancel one account and upgrade to another (I have all reference numbers) but apparently they only scheduled an cancellation after I called multiple times to confirm cancellation and never cancelled. Now I'm being billed for that. When you call they cut the line off. They call back but makes your phone ring once and puts it down. Probably to show on record that they phoned back. Customer service is up to **** to say the least. I will not recommend this to anyone ever!
Helpful (0)
Replies (4)0
Replies (4)Rain's replyOfficial
27 May 2024, 17:57Hi Naomi van der Vyver,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply27 May 2024, 17:57
Official
Hi Naomi van der Vyver,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
NvdV
Naomi van der Vyver's updateReviewer Update
27 May 2024, 18:16If you want to be 'in touch' as you say, you can just take me off hold because I'm holding on nou for 28min the 4th time today
NvdV
Naomi van der Vyver's update27 May 2024, 18:16
Reviewer Update
If you want to be 'in touch' as you say, you can just take me off hold because I'm holding on nou for 28min the 4th time today
NvdV
Naomi van der Vyver's updateReviewer Update
27 May 2024, 18:17Reference Number: ***6
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Naomi van der Vyver's update27 May 2024, 18:17
Reviewer Update
Reference Number: ***6
NvdV
Naomi van der Vyver's updateReviewer Update
27 May 2024, 18:44I heard that story of 'will receive feedback' since Friday. Yesterday I was assisted by Anisha and she helped my pay and it was switched on, now off again. I'm on my 6th call but they keep cutting my call
NvdV
Naomi van der Vyver's update27 May 2024, 18:44
Reviewer Update
I heard that story of 'will receive feedback' since Friday. Yesterday I was assisted by Anisha and she helped my pay and it was switched on, now off again. I'm on my 6th call but they keep cutting my call
