RAIN WIFI UNRESOLVED ISSUES

Hi Where do I start? on 1 January I reported to Sinjin that my Rain 5G is not working, SINCE THE 6TH OF DECEMBER. She has assured me that when I reset my router, it would work. I took her word, and it hasn't worked. I waited 24hours even, and then tried to get back to Rain but to my dismay there was no answer on the support line! I spent over R250's airtime trying to just get them to answer their line. I then tried the SALES line and they answered in 5 seconds?? I spoke to Sisipho who has escalated the issue to LOGISTICS. Logistics was supposed to get back to me within 2-3 days, I have heard absolutely nothing from that department! Sisipho has said that my router is faulty and it needs to be replaced, hence I need to wait for logistics to contact me. I have waited for 9 days, and got literally no call. Customer service decides to give me a random call to find out about the SERVICE I have been receiving??? I then explained my situation to the agent and then he logged another ticket through to the Advanced Network Team as well as LOGISITCS, AGAIN! (Because, mind you, the ticket Sisipho has sent through, has been closed immediately from their side therefore logistics has not gotten back to me yet as they assume my issue is resolved). Still got no response from either department. I then called them, again, but this time I demanded to speak to the manager in charged. I spoke to SHUBHAM who is the Supervisor and he has promised me that by Wednesday 11 January, latest, (3 days after my final call) they will get back to me. I am still waiting. There is no direct line to him, so if I call, I need to speak to a new person and re-explain my entire situation because they REFUSE to put me through to someone who I have previously dealt with! Makes no sense if you ask me! I am furious! I have entrusted Shubham, who is the manager, with my issue and even he disappoints! ABSOLUTELY ABSURD. Apart from the network that is bad throughout, the service is **********! I am being billed for these days, they debit order with no mistake but refuse to give me the time of day, they do not even respond to my emails. I have been having faulty WIFI since the 6th of December, this is absolutely not on. Their services needs to be improved dramatically.