Rain wifi that doesnt work when it rains

Nearly 4 months ago i contacted support because i was having bad network issues and the wifi is essential for my second job, it was causing me to miss events, lose money and reputation. They did nothing about it, other than keep billing me. So i then app**** for my service to be upgraded to premium hoping this would fix the issue that they just ignored, they ignored that too and carried on billing me for 3 days of wifi a week but full price no less. I also requested that the payment date be moved to the 20th because thats when i was getting paid that month, they did move the payment date according to my rain account but according to my capitec account they have billed me 3 times a day every day for 3 months straight. i have opened many support issues and tickets and tried phoning but still nothing. so last night i contacted their sales division after being on hold for 15 minutes with no answer from support division and what do you know, they answered within 20seconds, priorities right.. any case the sales lady transferred me to support and they answered right away i explained what went on and she escaladed the claim to the billing division who rep**** this morning with another bill and then they will sort out my issues. nevermind the income loss on my end, nevermind the bank charges from 3 declined transactions every day for 3 months. not worried about the terrible service they provide all they want to do is bill your account. Ive been with rain for 2 years and this is how they treat their customers.