Rain WiFi Router Not Activated – Unacceptable Service

I would like to lodge a formal complaint regarding Rain’s poor service and failure to activate my WiFi router.

I ordered a Rain WiFi router at the end of December. I received the device on Monday, 5 January 2026. As of today, 14 January 2026, the router is still not activated.

Since the day I received the device, I have been calling Rain every single day, both in the mornings and afternoons, to follow up on the activation. Each time I call, I am told the same story and promised a callback — yet not a single consultant has ever called me back to resolve this issue.

To make matters worse, some of the call centre agents have been rude and dismissive, displaying attitude instead of taking ownership of the problem or providing a solution. This is completely unacceptable, especially for a service that customers are paying for.

At this point, I have a device that I cannot use, wasted countless hours on the phone, and received no meaningful assistance. Rain’s service has been extremely disappointing and unprofessional.

I expect:

Immediate activation of my router or

Clear communication with a realistic resolution timeline

Rain’s service delivery so far has been absolutely pathetic, and I regret choosing this provider.