RAIN WIFI - NO CONNECTION TO DATA SERVICE BUT THEY WANT PAYMENTS

Good day I did not have internet access for December 2022 and is this not unlimited internet access? How did you make your calculations? I had to be on the R250 per month data bundle that was never amended and NO one called to enquire? A refund is due and I do not owe Rain! During November I did not have internet access during the day - peak time - and my son could not write his exams without data so I had to buy data elsewhere for that purpose. Rain owes me R747.00 that had not been refunded. I DO NOT OWE rain any money and will never make use of your services again. I communicated via e-mail several times, by phone and tried internet website (that was unavailable). This is the poorest service that I have ever received. I do not owe rain any money and expect my refund. During December 2022 when I finally got hold of a lady to report that I did not have WIFI connectivity, she admitted that I was unable to connect, so why should I pay for a service when I could not access the data for wifi? It is unacceptable. In terms of the Consumer Protection Act, if no services are provided and service is being paid for, the consumer is entitled to a refund. I request my refund with immediate effect or will take legal steps.

I terminated the month-to-month contract in December 2022, so why am I being asked about connectivity? This is evidence of Rain just taking money from consumers without being held accountable for non-supply of services because of "Tower" problems as I was advised last year. I did not have access during October, November, and December 2022 so how can I be expected to pay R499 per month when I had to be on the R250 data package per month? this was NOT attended to, and Rain happily continued to deduct R499 every month from my account. It is unacceptable and unconscionable conduct on your part.

I did send an e-mail to which I received no response for cancellation. I requested a further downgrade from R499 to R250 after that period mentioned. I did it via e-mail. No one responded to that request. So I do not owe Rain. I did not have connectivity during December 2023 and will take this matter to Consumer Court if Rain persists in wanting to charge me when I wrote several e-mails to report the fact that I do not have connectivity as from months previously mentioned.

I request an immediate termination of the service. I have not used Rain network since December 2022 to date.

On the 23 December 2022 I sent a letter (dated 22/12/2022) advising that I had been without internet for preceeding 3 weeks and not able to connect and to inform rain that the SIM card was also defective. On 27 December 2022 I spoke to Snowflake (Rain official) in this regard and she responded via e-mail "Connected to tower - has no connection" with Ref Nr ***. On 28 December 2022 I sent another e-mail requesting immediate termination of services but no response via e-mail received to date. This is the second request for cancellation.

I did not have any connectivity for the whole month of December 2022 and reported this via e-mail, telephone and now via this medium. I cannot be held liable to pay for a service that I did not receive. This is unconscionable conduct. Please check my trail of e-mails in this regard which is self-explanatory. I do not owe Rain any money....!!!!! I had NO connectivity!!!!!

If you persist that I must pay, then I will have no recourse but to take up this matter with the Consumer Tribunal Court.

image.png 124.95 KBOn 13 August 2022 I sent this request to change to R250 data bundle as per screen shot. I was not done. This is truly not my problem as Rain failed to effect the change. Therefore, as from September going forward, I only had to pay R250 per month and not R499. Therefore, Rain owes me R996 plus the amount for the time (month of December as per e-mail) that I had no connectivity. Based on these grounds, I do not owe Rain, however, Rain owes me in excess of R1 000.00.

I have forwarded e-mails.

It is the email address that was provided by Rain where I sent all of my correspondence. No one ever informed me that this email is not operational. Be that as it may, Rain owes me as per previous messages. I do expect my refund within 24 hours or l will escalate this matter to the National Consumer Commission.

The fact that the e-mail system is defunct is not my problem. I expect payment of my monies that were incorrectly debited within 24 hours. The website could not be accessed as per my previous e-mails, so I expect my monies to be refunded for the 3 months when I was incorrectly billed. The e-mails, telephone and your Rain website were all dysfunctional. This is not my problem as I did what was required in terms of informing Rain to downgrade the package. Should you refuse to refund me for the 3 months when I should have paid R250 per month instead of R499, I will take this matter up with the Consumer Court.

I am supposed to get a full refund for the two months? Where was the monies paid to? It was deducted from my bank account....

This is totally unacceptable. l will escalate the matter as l must be refunded for November and December 2022.

Please note that I am taking the matter to the Consumer Court as Rain owes me R1 915.00 in total.

Please provide me your current address as well as the account number used for billing

Number of the sim card as well. It is fruitless speaking to you Jesse as this is just a ****.

Unfortunately the account was closed in your books and l have no access to such information.

You are clearly in violation of the Consumer Protection Act. I will escalate the matter higher up...