YM
Yonela M
1 reviews | Active since Mar 2023
17 Oct 2025, 10:28
RAIN WIFI IS AN INCONVINIENCE
Rain WIFI is the worst. My mother upgraded and they did everything write but incorrect ID. They deducted the money but the product cannot be delivered as the ID is incorrect.
Called 12 times and every time we get a different story. Now they want to more money and keep asking for emails with ID to be sent multiple times yet they have not even changed the ID number 7 days later
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
17 Oct 2025, 11:12Hi Yonela,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply17 Oct 2025, 11:12
Official
Hi Yonela,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
YM
Yonela M's updateReviewer Update
17 Oct 2025, 11:45 Good day
The number is ******, ID *********. This account was opened under *****ulent circumstance. An elderly's bank account was used to pay for this Wi-Fi without her knowing about it and or consenting to it. We have tried numerous times to call you and get it changed or cancelled but to no avail.
The name is under someone else but the account is a different person, and in this case a pensioner
The number is ******, ID *********. This account was opened under *****ulent circumstance. An elderly's bank account was used to pay for this Wi-Fi without her knowing about it and or consenting to it. We have tried numerous times to call you and get it changed or cancelled but to no avail.
The name is under someone else but the account is a different person, and in this case a pensioner
YM
Yonela M's update17 Oct 2025, 11:45
Reviewer Update
Good day
The number is ******, ID *********. This account was opened under *****ulent circumstance. An elderly's bank account was used to pay for this Wi-Fi without her knowing about it and or consenting to it. We have tried numerous times to call you and get it changed or cancelled but to no avail.
The name is under someone else but the account is a different person, and in this case a pensioner
The number is ******, ID *********. This account was opened under *****ulent circumstance. An elderly's bank account was used to pay for this Wi-Fi without her knowing about it and or consenting to it. We have tried numerous times to call you and get it changed or cancelled but to no avail.
The name is under someone else but the account is a different person, and in this case a pensioner
YM
Yonela M's updateReviewer Update
17 Oct 2025, 12:20Cancel it and stop any debits on that account or we will take it further.
Cancel the entire thing and stop debiting from that account. Send confirmation email of cancellation to the bank account owner *** and give her that courtesy since you debited her account without her consent to begin with
Cancel the entire thing and stop debiting from that account. Send confirmation email of cancellation to the bank account owner *** and give her that courtesy since you debited her account without her consent to begin with
YM
Yonela M's update17 Oct 2025, 12:20
Reviewer Update
Cancel it and stop any debits on that account or we will take it further.
Cancel the entire thing and stop debiting from that account. Send confirmation email of cancellation to the bank account owner *** and give her that courtesy since you debited her account without her consent to begin with
Cancel the entire thing and stop debiting from that account. Send confirmation email of cancellation to the bank account owner *** and give her that courtesy since you debited her account without her consent to begin with
YM
Yonela M's updateReviewer Update
17 Oct 2025, 18:43Just to get this correct, are you saying that you accept card details given to you by any person even if they are not given by the card owner?
YM
Yonela M's update17 Oct 2025, 18:43
Reviewer Update
Just to get this correct, are you saying that you accept card details given to you by any person even if they are not given by the card owner?