XB
Xina B
1 reviews | Active since May 2021
02 Oct 2024, 12:32
RAIN WIFI IS A ****
For the past 6 months you have been debiting my account which I have canceled, in addition you are over charging me from the agreed amount, I am unable to dispute you on my account, the agents answers and the moment I start with my complaint, I get muted, every call is recorded and strongly suggest that those calls gets pulled and those agents get dealt with accordingly...i want all monies debited fr my account refunded since your services are not being used and haven't been for the past 6 months...this is absolutely disgusting, poor service and definitely poor customer care when calling in...DO NOT USE RAIN WIFI, IT'S A **** PEOPLE
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Replies (2)0
Replies (2)
Rain's replyOfficial
02 Oct 2024, 13:08Hi Xina B,
Thank you for bringing this to our attention.
We are looking into the billing, and we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention.
We are looking into the billing, and we will be in touch to further assist.
Regards,
rain.
Rain's reply02 Oct 2024, 13:08
Official
Hi Xina B,
Thank you for bringing this to our attention.
We are looking into the billing, and we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention.
We are looking into the billing, and we will be in touch to further assist.
Regards,
rain.
Rain's replyOfficial
02 Oct 2024, 13:15Hi Xina B,
Kindly note that the details is invalid and does not match to an account. Please provide us with the email or phone number linked to the account in question.
We also tried calling you to assist, however reached your voicemail.
Regards,
rain
Kindly note that the details is invalid and does not match to an account. Please provide us with the email or phone number linked to the account in question.
We also tried calling you to assist, however reached your voicemail.
Regards,
rain
Rain's reply02 Oct 2024, 13:15
Official
Hi Xina B,
Kindly note that the details is invalid and does not match to an account. Please provide us with the email or phone number linked to the account in question.
We also tried calling you to assist, however reached your voicemail.
Regards,
rain
Kindly note that the details is invalid and does not match to an account. Please provide us with the email or phone number linked to the account in question.
We also tried calling you to assist, however reached your voicemail.
Regards,
rain