Rain WiFi – Impossible to Cancel, Continued Billing Despite Cancellation Request

I am extremely disappointed with Rain WiFi.

I used the service for one month only and decided to cancel it for the following month. I made a clear effort to communicate that I was cancelling the service and that Rain could collect their router. I was willing to pay for the month I had actually used the service.

However, Rain did not cancel my service, did not collect their router, and continued billing me every month. I now apparently owe close to R5,000 for a service I cancelled and have not been using.

I have made several phone calls and repeatedly asked for someone to contact me to resolve this. Every time, I am simply told that the matter will be "escalated", but nobody actually calls me back.

I even arranged a payment plan of approximately R70 per month, yet Rain still attempts to debit the full R650 from my bank account. This is extremely frustrating and completely unacceptable.

Rain seems to make it very easy to sign up for their service, but cancelling and resolving billing issues has been an absolute nightmare.

I refuse to continue being billed for a service I used for one month and cancelled. I want the account properly cancelled, the router collection arranged, and the charges incurred after my cancellation date investigated and removed.

If this matter is not resolved, I will be escalating my complaint to ICASA and the National Consumer Commission (NCC).

Rain, I have made numerous attempts to resolve this directly. Please stop telling me it will be "escalated" and actually resolve the matter.

I want out of this contract and I want the incorrect charges addressed.