Rain wifi horrible service . Get agents to deal with your customers queries. Don't be a cheap skate .

Good day I'm writing this review because of pathetic service rendered by Rain wifi network. Downgraded to cheaper wifi in 23 January 2024 and paid my subscription fee which the agent asvise I'm getting R100 off on that fee and I made payment . I had jst paid my normal subscription I had with them for a while which I was paying R739 . So the agent advised that I won't have to pay for February installment I will pay in March . Rain deducted R259 onnehw 1 February which i didn't mind as I thought it was for the days I used the old router prorrator. Now on the first of March they are saying the amount due that I need to pay IA R1339 which doesn't make sense since the new installment is suppose to be around R500 . I called them eveytimw the agent would answer and the phone goes dead in all instances . I ra9se tickets and no one is coming back to me . Why am I paying so much money when I'm suppose to be down graded to cheaper plan . Rai your service is pathetic and the fact that you call your clients when you want sales but when it customer service and retention you don't bother yourselves. This is really horrible service with your network always going g off most of the time .