GH
Gideon H
1 reviews | Active since May 2025
14 May 2025, 17:53
Rain wifi
Rain wifi i beyond disappointed in the service had numerous issues with signal and had 3 months back where I had no signal for over 3 weeks and told them I want to cancel the subscription. Nobody phoned for pick up for the router and I told them I was not going to pay the month's subscription as I had no service for 3 weeks now the phoned me and told me I owe them R2400. They can take me to court I don't care this is the worst service I ever had. I tried to explained to the lady than I told them numerous time to cancel the subscription but they don't want to till the amount due is paid. And best of all I never even used the other 2 Sims that came with the router.
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Replies (2)
Rain's replyOfficial
14 May 2025, 19:30Hi Gideon H,
Thank you for bringing this to our attention.
We are currently looking into the query and will provide you with an update.
Regards,
rain.
Thank you for bringing this to our attention.
We are currently looking into the query and will provide you with an update.
Regards,
rain.
Rain's reply14 May 2025, 19:30
Official
Hi Gideon H,
Thank you for bringing this to our attention.
We are currently looking into the query and will provide you with an update.
Regards,
rain.
Thank you for bringing this to our attention.
We are currently looking into the query and will provide you with an update.
Regards,
rain.
GH
Gideon H's updateReviewer Update
14 May 2025, 20:06This is what everybody on here is complaining about is its so difficult to do cancelation. Can't see how it can be active if it is not even in use. I told the first person that phoned me that how you will feel if you have to pay for something and not get service for 3 week keep saying the router is not position right as for almost more than 2 years it was in the same place and all of a sudden no service just red dot.
Will you be happy with the service and still pay. That's why I didn't pay and they told me that Rain will arrange for pick up for the router. Can I courier the router to somerset west head office. And I'm still saying I'm not going to pay the R2400.
Will you be happy with the service and still pay. That's why I didn't pay and they told me that Rain will arrange for pick up for the router. Can I courier the router to somerset west head office. And I'm still saying I'm not going to pay the R2400.
GH
Gideon H's update14 May 2025, 20:06
Reviewer Update
This is what everybody on here is complaining about is its so difficult to do cancelation. Can't see how it can be active if it is not even in use. I told the first person that phoned me that how you will feel if you have to pay for something and not get service for 3 week keep saying the router is not position right as for almost more than 2 years it was in the same place and all of a sudden no service just red dot.
Will you be happy with the service and still pay. That's why I didn't pay and they told me that Rain will arrange for pick up for the router. Can I courier the router to somerset west head office. And I'm still saying I'm not going to pay the R2400.
Will you be happy with the service and still pay. That's why I didn't pay and they told me that Rain will arrange for pick up for the router. Can I courier the router to somerset west head office. And I'm still saying I'm not going to pay the R2400.