Rain Wifi Disconnect despite payment being made

Good day,

I am writing to express my disappointment and concern regarding the service I am currently receiving from Rain.

My wifi was disconnected despite the fact that I made my monthly payment on 25 August 2025. When I log onto the app, it shows that my payment was received, so my wifi should be automatically reconnected. Till today, my account remains disconnected. I called in multiple times yesterday and today, no help. I even tried chatting to the bot, still no help.

I called again just now and my call was placed on hold for several minutes and then dropped.

I work from home and have been unable to work since yesterday because my wifi was disconnected.

This is really frustrating, considering I have made a payment already. I had to purchase over R200 airtime/data yesterday just to use on calls etc.

I need this matter attended to urgently, alternatively, please refund my money so that I can look into using another provider!!!!

Regards, Jermaine Van Wyhe