Rain wifi

So sine the 1st of May 2025 I have been experiencing issues with Rain WiFi that’s not working.. numerous emails sent even to the legal department and 1 call later only for them to tell me my work software needs to be updated! Bearing in mind I work from home I’ve paid the WiFi but I still have to buy airtime daily so that I can actually work!!! Every other network Telkom, Cell, MTN all allows me to connect to Forti Cleing how is it that rains say the software needs to be updated!!

I am writing this email with utter disbelief and disappointment regarding Rain's customer support. Since contacting you, I have not received any feedback or communication regarding the issue I am still experiencing. My wife works from home and has been unable to use the WiFi as she cannot connect using her work laptop, which uses FortiClient VPN. As a result, I am now having to pay double by purchasing airtime daily for her to work, while still paying for the useless internet service from Rain. Your contact centre is supposed to be available 24 hours and should be able to assist, but they have been unable to provide any help. What is the point of having a contact centre if they cannot assist customers? I am extremely frustrated and disappointed. I would like this email to reach the highest level of management as this situation cannot continue. I signed up with Rain to have WiFi, and my wife has been successfully using Rain for the past three years until last week. I need assistance swiftly and confirmation of what is going to happen today. So, I’m back again with the same issue! I received a call yesterday after the email was sent to Legal. To my surprise, I randomly tried connecting to Rain, which is the WiFi I’m paying for, and it worked perfectly fine. I could connect to FortiClient VPN, and I was happy! To my dismay, this morning upon logging in, the error “permission denied” on FortiClient is back! So now I’m having to buy airtime again, knowing my WiFi has already been paid for and I can’t use it. When is this going to end? Do I have to send an email each time before you decide to let me connect to my work network? I have paid for my WiFi, so what is the reason behind me being able to log in on some days and not every day? I am also very happy to take my whole experience with Rain public and to all social media platforms, as I know for a fact I’m not the only customer who has this issue with Rain. This is now beyond pathetic! Today marks day 12 without being able to use the Rain WiFi and being able to work. I’ve attached proof of the issue I am having when trying to connect to my work network using Rain. When will this issue be resolved? No one is getting back to me or following up with my complaint! I do expect some sort of feedback or resolution by COB today.

No response received as yet. Until this morning after trying to call them and the call cuts on their side I get an auto response saying they received a call but it was silent from my side… no one calls back after I had to send Call me back to all three auto responses I received and then get told Forti client software needs to be updated this after IT at work confirmed it’s a Rain issue!!! I’ve been using Rain for the past 3 years working from home