Rain WiFi Consistently Unusable During Peak Hours – No Resolution

Dear HelloPeter Team, I would like to lodge a formal complaint against Rain WiFi for ongoing poor service and lack of proper resolution. For months now, my Rain WiFi is either completely offline or extremely slow every evening between approximately 17:00 and 00:00. During this time, the connection is unusable — streaming is impossible, content constantly buffers, and basic internet access is unreliable. I contacted Rain customer support, and instead of fixing the problem, the consultant advised me to upgrade my package. This is unacceptable. I am already paying for a service that does not perform as advertised, and I cannot afford an upgrade simply to receive the basic service I am already paying for. The issue clearly appears to be network congestion or infrastructure-related, not a problem that should be pushed onto the customer to resolve by paying more. I am requesting: A proper technical investigation and fix to restore stable service during peak hours, or A fair resolution, which may include a partial refund, credit, or contract review if the service cannot be delivered as promised. Customers should not be forced to pay more to compensate for poor network performance. I rely on this internet for home use, and the ongoing disruption is extremely frustrating. I hope Rain will take accountability and resolve this matter urgently. Kind regards, Zirina Brown