RAIN WIFI Complaint

Worst Customer service. We have never experienced such horrible service from a company. We are trying to sort out a billing issue that we've been having for more than a month now and every time we call, we are told that someone will get back to us, but no one ever does. We paid our account on the 27th of August 2025; two days later, we called to have the debit order changed from the 25th to the 1st of every month, however on the 1st of September our wifi was switched off and when we queried; they told us to pay the full amount again. We queried this and told them that we already paid 4 days back, why do we have to pay again; no one is able to give us a proper explanation, we are being sent from pillar to post everyday