SK
S.. KHUMALO
1 reviews | Active since Oct 2015
27 May 2024, 09:36
Rain wifi charged twice R1094
Very bad service will never recommend this company. Been debited twice for two months when i ask for refund this *****s are telling I should have requested to cancel other sim.When you call their retention department they let you wait for hours on call then their consultants starts dropping your call
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
27 May 2024, 09:58Hi S. KHUMALO
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply27 May 2024, 09:58
Official
Hi S. KHUMALO
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
SK
S.. KHUMALO's updateReviewer Update
26 Jun 2024, 14:34I am having a same problem for the 3rd time again I am not going to pay twice for the 3rd month now why is my invoice R1060.97 you don't want to cancel Sim properly I'm using only rain One why am I still charged R1060. 97. Last month was R1094 this crazy I'll rather cancel and move to another network because this not how you treat your so called clients.
SK
S.. KHUMALO's update26 Jun 2024, 14:34
Reviewer Update
I am having a same problem for the 3rd time again I am not going to pay twice for the 3rd month now why is my invoice R1060.97 you don't want to cancel Sim properly I'm using only rain One why am I still charged R1060. 97. Last month was R1094 this crazy I'll rather cancel and move to another network because this not how you treat your so called clients.
SK
S.. KHUMALO's updateReviewer Update
02 Jul 2024, 18:29It's been updated how????? and I paid R595 on the 26/06/2024 again now there is another invoice issued for another R595. There is nothing you're fixing here with your billing been on your line more 20 minutes or if answer they drop how do treat as customers like it's unbelievable if you can't sort out my billing please I want my R595 back paid 27/06/2024 and move to another network serious you can't service us properly. Since May been having same issue you charging me twice but now not going to twice I never.
SK
S.. KHUMALO's update02 Jul 2024, 18:29
Reviewer Update
It's been updated how????? and I paid R595 on the 26/06/2024 again now there is another invoice issued for another R595. There is nothing you're fixing here with your billing been on your line more 20 minutes or if answer they drop how do treat as customers like it's unbelievable if you can't sort out my billing please I want my R595 back paid 27/06/2024 and move to another network serious you can't service us properly. Since May been having same issue you charging me twice but now not going to twice I never.