Rain WiFi bad support service

I got my rain 5G WiFi month at the beginning of May. I’ve since cancelled at it on the 17th of May because the WiFi isn’t reliable. Some days it’s working well with speeds over 20MBps but most days it’s horrible. It went as low as 0.01 MBps.

This was why I cancelled because I couldn’t be paying so much money for this. It’s unacceptable.

However, to date Rain has not collected their router and the system is still expecting to debit money from my account.

I’ve emailed them countless number of times and I’ve been told that they will organise collection with their logistics partner with no feedback since. Everyday, the same promises.

Now, no one is replying to my emails and I’m only getting back automated messages stating “To respond to this ticket, simply reply to this email“.

So basically, the WiFi is bad, the logistics service is bad and the support service is bad as well.