Rain wifi

I am writing this to warn others about the blatant misinformation and service failure from Rain. I have been paying for an Unlimited/Uncapped plan, yet the service has been unusable for the past two weeks.

The most shocking part? After troubleshooting multiple times and even getting a router replacement that did nothing, a Rain consultant actually tried to justify the poor connection by telling me the system "picked up" that I used 1GB today and 2GB yesterday.

Since when is 1GB a "usage limit" on an Unlimited plan? That isn't even enough for a single system update or a short HD video. Using such minuscule data usage as an excuse for network failure is a direct violation of the Consumer Protection Act and their own product terms.

I have already escalated this to ISPA and will be heading to ICASA and the National Consumer Commission next. I demand

A full refund for the last 3 months of failed service.

Immediate cancellation without notice fees since Rain is in breach of contract.

An actual technical solution—not scripts and excuses.

Rain, do not reply with a generic "we are looking into it" template. Fix the line.