NC
Nic C
1 reviews | Active since Feb 2025
03 Feb 2025, 21:03
Rain WiFi - appalling service.
Must be the absolute worst customer experience in SA. And that’s saying a lot. A call centre in Asia, complete disregard for customers and no way to resolving anything. I strongly suggest not subscribing to their WiFi service. In order to cancel my service I have to cancel my credit card card. Terrible terrible experience.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
03 Feb 2025, 21:12Hey Nic C,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply03 Feb 2025, 21:12
Official
Hey Nic C,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
NC
Nic C's updateReviewer Update
03 Feb 2025, 22:00Why do you need my physical address. Surely that is on record? And how am I able to get such a quick response when it’s now in the public eye? Your call centre committed to creating a ticket for assistance. Last week. Still waiting.
NC
Nic C's update03 Feb 2025, 22:00
Reviewer Update
Why do you need my physical address. Surely that is on record? And how am I able to get such a quick response when it’s now in the public eye? Your call centre committed to creating a ticket for assistance. Last week. Still waiting.
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Nic C's updateReviewer Update
03 Feb 2025, 22:21Please note that your team installed the external modem on the gutter. I cannot access it. As mentioned several times to your call centre agents.
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Nic C's update03 Feb 2025, 22:21
Reviewer Update
Please note that your team installed the external modem on the gutter. I cannot access it. As mentioned several times to your call centre agents.
NC
Nic C's updateReviewer Update
04 Feb 2025, 17:07The device remains inoperative. I reset and it connected. Now off again. How do I cancel my service ?
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Nic C's update04 Feb 2025, 17:07
Reviewer Update
The device remains inoperative. I reset and it connected. Now off again. How do I cancel my service ?
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Nic C's updateReviewer Update
04 Feb 2025, 18:29True to the original complaint. Short term fix and back to no service. Cancelling my credit card which is the clearly the only resort. All I can say is, DO NOT BUY RAIN!
NC
Nic C's update04 Feb 2025, 18:29
Reviewer Update
True to the original complaint. Short term fix and back to no service. Cancelling my credit card which is the clearly the only resort. All I can say is, DO NOT BUY RAIN!