Rain Wifi

I upgraded my Rain Wi-Fi on 21 May 2025, expecting a seamless transition as promised. However, my experience has been nothing short of frustrating and disappointing.

Billing Nightmare I was explicitly told I would not be debited for the old unit, as it had been cancelled. To my shock, the payment still went off. I immediately contacted Rain and was assured I would receive a call to rectify the issue. It's now 04 June, and that call has yet to come.

After multiple follow-ups—over 15 phone calls and 8 support tickets via email—I was finally told the billing was correct. Yet, an agent I spoke with two days earlier admitted I had been debited twice and that I would receive a refund or credit. Again, I was told to wait for a call. Still, nothing.

Sim Swap Failure – Business Disruption I also requested a SIM swap for my business number (from the old subscription), which I could not complete via the app. i called again on the 27th of May and I was again promised someone would contact me. the subscription would be canceled on the 1 June and needed the number ported before then I then called again 29th June asking for the same request - got told once again someone would call me back it's been escalated, still no call? - I then called again 1st June regarding the debit and the sim swop - again got told it's been escalated - still no call? —it's now the 4th of June, and my business number has been off for 4 days.

This is completely unacceptable. I have called three times today alone, only to be told the issue is "escalated" and I’ll receive a call. I've also sent three more emails today. Yet still, no response, no SIM swap, and no service.

The Consequences I’ve been billed for a service I was told would be cancelled.

My business is suffering due to the inactive number.

I’ve received no proper communication, no resolution, and no accountability from Rain.

I have all recordings and ticket numbers proving that I was assured:

I would not be billed for the old device.

My SIM swap would be done before 1 June 2025.

Today is 04 June, and still nothing.

RAIN – DO YOU NOT CARE ABOUT YOUR CUSTOMERS?

I am paying for services I am not receiving. I have done everything on my end, including constant calls and emails. using airtime wasting money - The fact that no one from Rain has contacted me after numerous escalations shows a complete lack of customer support and responsibility.

Please sort this out immediately. This has already cost me valuable business and money.

Maybe by putting a review up I will get some feedback?