Rain Wifi

Let me firstly said the 18 months i had the wifi service it was great, did not have half the issues as other people. However my side went haywire last year late December. The sim card wasn't reading, so i communicated with rain and they suggested a sim swop, which is wat i did, but the sim never activated in fact another card was added to my existing account. However more emails back and forth and explaining the same story and steps what happened what i did. Not once since January 2022 till April 2022 did we use any form of data since the time the sim card did not work. Yet on Thursday 15 December 2022 an amount of R958.00 was taken out of my account. It would be a different story if i had an active card or atleast an working one. No effort was really made in assisting me with activating the sim or the sim swop or why it could be faulty etc. When i was on rain services i use to recommend everyone to it as i found no lagging, throttling etc all those issues when more than one person is watching movies or trying to download etc. I am very disappointed regarding this experience.