Rain WI-FI Network

I've been having problems with their Network connection from May to date and they're not even willing to assist you instead they lie about their network, i was using the 5G network and they said my area Ennerdale doesn't have 5G then i changed to 4G the worst nightmare i can't connect on 4G and i use their network for work purposed now i to buy data for me to be able to work their agents don't a clue on what they're doing shem and i' m cancelling the 4G rain network because it's useless to me and i need my money that they have deducted because i don't have any joy with their network. Now the 5G is not working in Midrand and they give you different stories every time they call you and you end up being more confused with the direction that they're giving you now i have to put the rain sim card in my phone and that's my personal and work cell phone they don't even want to know if your phone is a dual sim or not they instruct you to use your phone and still there's no network connection as they're hoping you'll have. They will connect you to a tower that't 100km from where you are situated and how will you be able to get connected whereas there are network towers that are 10 -20km from where you are situated. Since Sunday 04 July 2021, I've spoken to at-least 6 agents who couldn't help me with my issue, as i'm writing to you know, i' m using my data to be able to communicate with you and for work also whereas i'm paying for rain services every blessed month and i'm not getting any joy of what i'm paying for , you'll send emails and call them, however, at the end of the day whatever the issue you had and want it to be resolve, forget it will not be resolved instead you'll get rude, unprofessional, phone hangers on your ear and ***** from rain. I'm fed up with this matter so i would want you guys from Hello Peter to interview and assist me with my issue.

Your assistance will be highly appreciated. Thanking you in advance.

Kind regards Ms Caroline M Dipholo