Rain Wi-Fi horrible service & over charged

I recently upgraded my rain package and got the new router , which includes the new service. I sent out an e-mail and a request for an agent to call me , so they can take back their old router. I've never received feedback and no call at all from them. This morning when I had to make payment I was changed for the old package ,and the new one. It seems like the old package is still active , but I'm only using one active sim card.

This is the worst service ever and this is honestly my last month with Rain Wi-fi , their service is horrible and not educational enough for people to understand. If you thinking of getting rain , please do not. I'm being charged for a service I don't use.