RAIN WI-FI account suspended

Pennylope Tidimalo Nabane
Cell phone: ***
Tidimalo Nabane

Unfortunately I can not give you my ID number publicly

The first digit 9808 and the last is 084

Thank you for the response.

I acknowledge Rain’s explanation that the billing cycle runs from the 1st to the end of the month and that only the debit (payment) date can be adjusted.

However, based on this explanation, my concern remains unresolved.

When my debit date was set to the 15th, I paid on 15 December as arranged, and that payment was accepted by Rain. After the debit date was changed back to the 1st, my account was treated as overdue and my service was suspended, despite a valid payment having been made.

If Rain’s system cannot accommodate a debit date change without triggering suspension or confusion, then my debit date should be reverted back to the 15th — the date on which payments were successfully processed without issue.

At this stage, the matter is not resolved because:
• My service was suspended despite payment
• No clear billing reconciliation has been provided
• The debit date change has resulted in an unfair service interruption

I am requesting:
1. Immediate restoration of my Wi-Fi service
2. A clear billing reconciliation showing how my December payment was app****
3. Confirmation that my debit date will be reverted to the 15th to prevent further billing issues

I would like this complaint to remain open until the above has been fully resolved.

Thank you for the detailed explanation.

I acknowledge that invoices are generated on the 1st of each month and that my December invoice (1–31 December) was correctly paid on 15 December when my payment date was set to the 15th.

I also understand that changing the payment date back to the 1st brought the due date forward and resulted in the January invoice being marked outstanding.

However, my concern remains with the process and outcome:
• The payment date change immediately triggered suspension
• No warning or grace period was provided
• No temporary service restoration was offered despite my prior good payment history

This has resulted in an unfair service interruption caused by a system-driven date change rather than intentional non-payment.

I am requesting that this complaint remain open while a fair resolution is implemented, whether through temporary restoration, a payment arrangement, or another reasonable intervention to avoid ongoing disruption.

I made a payment arrangement and the system is allowing me to change my payment date to the 15 as how it was originally.

Will this affect the connectivity?

Thank you for your response