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Vusi M

1 reviews | Active since Sept 2022

23 Dec 2022, 10:26

Rain WHY!! WHY!! WHY!!

If you like peace of mind. Stay away from Rain!! And I mean "Run Forrest Run!!!"

This is my umpteenthh review on this company in a space of 2 months. 1st of all they prematurely cancelled my service on the 1st of November and now they are trying to bill me for December when I did not use their service at all in December.

Their support department is the worst. if you called them 3 times for the same issue you will get 3 different information and you will love this, They never have someone who can resolve your issue. All they do is answer the phone and log a call that can take 72 hours to be resolved.

I have paid you my dues so please do not attempt to bill me again for the service that I have not used. I don't even have an invoice for December so for which invoice are you trying to bill me for. Tha last invoice I have was for November and it was due 30 November and I paid that, so which invoice are you trying to bill me for?

0
Replies (2)
Rain
Rain's reply23 Dec 2022, 11:03
Official

 Hi Vusi 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
VM
Vusi M's update23 Dec 2022, 12:43
Reviewer Update
That's exactly what I have been saying. You guys never tell the truth. Pretty told me you are supposed to bill Pro-rata for the 25th to the 1st. It makes no sense that your own invoice for every month would point usage for from the 1st to the end of the month and said payment due date is at the end of that month. Why doesn't your invoice payment due date not point to the end of the next month???

I have paid you fo November. Post-Paid never said end of next month and I have paid my dues and I don't expect you to deduct any money from my account lest I log it as a ********** deduction.