RM
Rachel M

1 reviews | Active since May 2019

25 Feb 2023, 08:42

RAIN WHRE IS MY MONEY?

Hi Rain,

I cannot believe that you have debited my account 3 times today. literally on pay day and i have 3 debits from you. Ive tried calling your support call center and no one picks up my calls.

Please don't damage the relatively easy relationship ive had with you, or else ill cancel my plan immediately. This is ridiculous.

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Replies (6)
RM
Rachel M's update25 Feb 2023, 08:46
Reviewer Update
somebody call me back because am not spending an entire day filled with stress and anxiety from Rain. I want my money back!!!!
Rain
Rain's reply25 Feb 2023, 09:36
Official
Hi Rachel.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 
RM
Rachel M's update25 Feb 2023, 10:36
Reviewer Update
No that’s not true, I paid for my January bill. So how am I debited 3 times?
RM
Rachel M's update25 Feb 2023, 10:38
Reviewer Update
I didn’t pay December but paid January. It’s end of February now so how am i being debited thrice. I cannot afford 3 payments, I want my refund back!
RM
Rachel M's update25 Feb 2023, 17:07
Reviewer Update
When? I need answers please.
RM
Rachel M's update01 Mar 2023, 07:00
Reviewer Update
Hi there,

I see another transaction for today from Rain, please fix this as it has put my account in overdraft. Another transaction got R529 in my account, why are you still debiting me? At this point am close to cancelling