DR
Duncan R

1 reviews | Active since May 2012

30 Jul 2020, 10:36

rain: where the is rain, prepare for the pain

I have had the rain sim for a little over a month now, with the intention to move my existing data contracts to rain. My experience has been extremely poor for the following reasons: Average download speed is normally between 0.5-4MB/s Average upload speed is normally 0.0-1MB/s (Note: this is for 4G/ LTE, not 2G or 3G) I have logged 9 tickets complaining about there service - and still not resolved. In addition, emails sent to their staff, CEO (Willem Roos) and HOD for service (Peter Khan) go unanswered. Very difficult to recommend the service of someone who actually gives you none.

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Replies (1)
Rain
Rain's reply30 Jul 2020, 10:40
Official
Hi Duncan

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline