RAIN - WHEN YOU CANNOT COMMUNICATE WITH A COMMUNICATIONS COMPANY, IT SPELLS THE END OF THE COMPANY!

RAIN confirmed I had both 4G and 5G at my house. After 4 days of not picking up 4G, RAIN migrated me to 5G and delivered router to my house. Although I now had signal, (1) the router kept on disconnecting and (2) the speed was that of 3G, sometimes 4G/LTE. I work from home and as a TEFL teacher I teach English to people in China and South Korea via the internet. None of my classes could take place. RAIN only allows ONE complaint on their website. You cannot register two complaints?!? RAIN advertises a number, but they DO NOT take customer calls?!? On two occasions I left messages for RAIN staff to fix my problems, NO ONE called back?!? RAIN keeps on SELLING to new customers, but they cannot SERVICE existing customers. They do have an email address, but do not reply to these emails?!? The ask you to rate their service, although they have not done anything?!? So, after they took my R500 IN ADVANCE, I have no way of getting hold of them to get them to respond to my problem. I then logged a technical problem, but they migrated my R499 package to their R999 package ... quick money and just for fun. I need help, but they have my money and is now unwilling to assist. How long can anybody sustain this until they will also have to retrench staff members in the masses, similar to what happened to Cell C ...