Rain - what a nightmare!!!

My Rain router won't connect to the network anymore. I have had 4 conversations with 4 customer service agents and each of them has a different story about how to resolve my problem.

The first person started me off on restarting the router, which worked for exactly two minutes after the call and then dropped off completely. I repeated the process with the second agent to no avail. The third agent shut me down by claiming that the whole network was down?? Which is absolutely ridiculous. I tried checking Twitter to see if anyone else was having the same problem or if the company itself had posted about it, I found nothing!

No one bothered to call me back to follow up, so this morning I made another call and after repeating myself yet again and being made to feel like an idiot who does not understand how routers work, I was told that a message would be sent to technical people with no ETA for the update.

I am just so frustrated that despite using my own airtime to make numerous calls, Rain has not responded professionally. They do not have the decency to follow up on customer issues and if they can't resolve issues on their network what am supposed to do? I am so disappointed.

And oh by the way, I received an SMS in the middle of last month claiming that I owed R 269. Mind you I had already been debited for the month and I had not signed on for any new product. One of the agents I spoke to Yesterday said that it was a mistake on their system. How? Why? I have no idea, but both issues are ruining my experience of Rain.

Regards,

Nhlanhla Mkhabela