NP
Neil P
1 reviews | Active since Sept 2024
27 Apr 2026, 07:46
Rain - We lie to save our own buds
Giving Rain 1 star is because the option for no stars is not available. I would not recommend them to my worse enemy. Never had I been **** to, disrespected and frustrated by a company as I have over the past 6 weeks by rain. An issue that should have been resolved in 24hours took 6 weeks. The last interaction I had was the persisting issue, and after I had to put my phone on airplane mode and back off to resolve the issue I questioned why. I was told that I must have logged on to one of their roaming towers and they have been having issues with it. How can they have issues with it if for the past 6 weeks, after insisting that the problem is not with my phone, but with their network, and given the assurance that ALL towers are in working condition and the problem is with the settings on my phone, find out they were lieing to me??? I asked the individual why, and she could not answer, but assured me she will log a call and someone will call me back. Imagine my lack of surprise when they never did. Cant say I blame them, wouldnt want to call a client either if they found out I **** to them. No one should be subjected to this kind of abuse by a service provider!!!!!!!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
27 Apr 2026, 09:17Hi Neil,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply27 Apr 2026, 09:17
Official
Hi Neil,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.
Thank you.
rain.
NP
Neil P's updateReviewer Update
28 Apr 2026, 18:21Do someone actually reads these messages. I wrote the message indicating that your technical staff **** to me about the status of your towers, and kept on telling me the problem is my phone, only to be told by the last technician that some of your roaming towers are not in service, why do you lie.
Furthermore, you called me twice yesterday to try and resolve the issue related to my service, which was resoved, why are you trying to resolve a resoved issue?
I was also told that my outside router is outdated and that someone would call me to arrange for a replacement, what happened here as I'm still waiting?
Lastly, why only if I complain on a site like Hello Peter, do you bother to make work of my problems?
For 6 weeks I called, send messages and complained about the issue, but only once I have logged it on Hello Peter did I get it resolved in 2 days, you really suck at the customer service thing.
And the "sorry" thing has now officially been worn out, it is getting irritating 'cos that is all you been saying for the past 7 weeks.
Lastly, a lession in grammer; you will see that some of the sentences ends with a question mark "?". These are questions, and in this case NOT rhetorical, so they need to be answerd, so if someone calls me again, I want answers, NOTHING more, NOTHING less
Furthermore, you called me twice yesterday to try and resolve the issue related to my service, which was resoved, why are you trying to resolve a resoved issue?
I was also told that my outside router is outdated and that someone would call me to arrange for a replacement, what happened here as I'm still waiting?
Lastly, why only if I complain on a site like Hello Peter, do you bother to make work of my problems?
For 6 weeks I called, send messages and complained about the issue, but only once I have logged it on Hello Peter did I get it resolved in 2 days, you really suck at the customer service thing.
And the "sorry" thing has now officially been worn out, it is getting irritating 'cos that is all you been saying for the past 7 weeks.
Lastly, a lession in grammer; you will see that some of the sentences ends with a question mark "?". These are questions, and in this case NOT rhetorical, so they need to be answerd, so if someone calls me again, I want answers, NOTHING more, NOTHING less
NP
Neil P's update28 Apr 2026, 18:21
Reviewer Update
Do someone actually reads these messages. I wrote the message indicating that your technical staff **** to me about the status of your towers, and kept on telling me the problem is my phone, only to be told by the last technician that some of your roaming towers are not in service, why do you lie.
Furthermore, you called me twice yesterday to try and resolve the issue related to my service, which was resoved, why are you trying to resolve a resoved issue?
I was also told that my outside router is outdated and that someone would call me to arrange for a replacement, what happened here as I'm still waiting?
Lastly, why only if I complain on a site like Hello Peter, do you bother to make work of my problems?
For 6 weeks I called, send messages and complained about the issue, but only once I have logged it on Hello Peter did I get it resolved in 2 days, you really suck at the customer service thing.
And the "sorry" thing has now officially been worn out, it is getting irritating 'cos that is all you been saying for the past 7 weeks.
Lastly, a lession in grammer; you will see that some of the sentences ends with a question mark "?". These are questions, and in this case NOT rhetorical, so they need to be answerd, so if someone calls me again, I want answers, NOTHING more, NOTHING less
Furthermore, you called me twice yesterday to try and resolve the issue related to my service, which was resoved, why are you trying to resolve a resoved issue?
I was also told that my outside router is outdated and that someone would call me to arrange for a replacement, what happened here as I'm still waiting?
Lastly, why only if I complain on a site like Hello Peter, do you bother to make work of my problems?
For 6 weeks I called, send messages and complained about the issue, but only once I have logged it on Hello Peter did I get it resolved in 2 days, you really suck at the customer service thing.
And the "sorry" thing has now officially been worn out, it is getting irritating 'cos that is all you been saying for the past 7 weeks.
Lastly, a lession in grammer; you will see that some of the sentences ends with a question mark "?". These are questions, and in this case NOT rhetorical, so they need to be answerd, so if someone calls me again, I want answers, NOTHING more, NOTHING less
NP
Neil P's updateReviewer Update
30 Apr 2026, 06:33 So, I’ve been getting these messages on your WhatsApp line of some great experience awaiting me, hope it is not like your other experiences, and rep**** negative to it, I don’t want a new service, still having an issue with the old one. Got to chat to a technician and we started to check reasons for poor to no connection at my house. Unfortunately, I got busy and had to end the conversation. This morning when I wanted to resume, the ***** on the other side told me he had no access to the previous messages, ***? So, I forwarded him/he/it the messages and got blocked because I’ve sent to many messages, and AFTER sending this retard the messages he still told me he had no access to it, ***? How stupid are these *****s, they really should have a new word created for someone that stupid, do they actually have brains, maybe you should send the for a brain scan to confirm, ‘cos I think there is just an empty void.
You also have not answered to my previous reply, so I assume that you agree that you lie to your customers to save your own ass. You really should change your customer service department to customer frustration department, ‘cos you sure as hell do not provide any service in that department. You are the biggest bunch of losers grouped together in history.
You also have not answered to my previous reply, so I assume that you agree that you lie to your customers to save your own ass. You really should change your customer service department to customer frustration department, ‘cos you sure as hell do not provide any service in that department. You are the biggest bunch of losers grouped together in history.
NP
Neil P's update30 Apr 2026, 06:33
Reviewer Update
So, I’ve been getting these messages on your WhatsApp line of some great experience awaiting me, hope it is not like your other experiences, and rep**** negative to it, I don’t want a new service, still having an issue with the old one. Got to chat to a technician and we started to check reasons for poor to no connection at my house. Unfortunately, I got busy and had to end the conversation. This morning when I wanted to resume, the ***** on the other side told me he had no access to the previous messages, ***? So, I forwarded him/he/it the messages and got blocked because I’ve sent to many messages, and AFTER sending this retard the messages he still told me he had no access to it, ***? How stupid are these *****s, they really should have a new word created for someone that stupid, do they actually have brains, maybe you should send the for a brain scan to confirm, ‘cos I think there is just an empty void.
You also have not answered to my previous reply, so I assume that you agree that you lie to your customers to save your own ass. You really should change your customer service department to customer frustration department, ‘cos you sure as hell do not provide any service in that department. You are the biggest bunch of losers grouped together in history.
You also have not answered to my previous reply, so I assume that you agree that you lie to your customers to save your own ass. You really should change your customer service department to customer frustration department, ‘cos you sure as hell do not provide any service in that department. You are the biggest bunch of losers grouped together in history.