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CL
Claude L

1 reviews | Active since May 2021

25 Jan 2025, 12:02

RAIN We Don't care for our customers

What can you say about Rain? Nothing much because their services and customer care is none existing. I cancelled my month to month subscription with them in November’24. I did it in writing and over the phone, but still they can even cancel a month to month subscription. Just like their services and the customer services. You pay for 5G service but you only get LTE/4G. If you call them you can wait up to 30min before they answer. Then the customer service consultant can assist you because they don’t even know how their system works. So RAIN please wake up and remember without customers your company will go down. If you are looking for a company with excellent products at a fair price and if you call them the call gets answered in less than 30sec, try Axxess. They will go out of their way to assist you as a valued customer.

0
Replies (5)
Rain
Rain's reply25 Jan 2025, 12:34
Official
Hi Claude L

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
CL
Claude L's update25 Feb 2025, 11:31
Reviewer Update
Well, done Rain as per usual you *****ed up big time again, as per the reply from you on the 25 Jan 2025, where you state my services have been cancelled, and the outstanding balance has been paid for November. You tried to do a debit order run on my account as per the following SMS I received at 10:57am: rain: Heads up, your recent card payment was unsuccessful. To stay connected to your rain service, sign in to rainGO.co.za/services to make payment as soon as possible. Alternatively, you can make a payment directly here: https://payat.io/rain/***. Thanks. If you go on with this ****, I WILL OPEN A CIVIL AND ******** CASE AGAINST YOU.
CL
Claude L's update26 Feb 2025, 08:33
Reviewer Update
Well Rain. The amount for November 2024 Services has been paid on the 28 January 2025. As per the transaction history on your website. The amount you are trying to deduct is R504.03. And again, you post FALSE INFORMATION. YOU DID NOT EVEN TAKE THE TIME TO COMFIRM YOUR INFORMATION. SO PLEASE GET YOUR ACT IN ORDER AND DELETE MY INFORMATION OFF YOUR SYSTEM COMPLETLY, I DON'T WANT ANY THING TO DO WITH A COMPANY LIKE YOURS.

transaction history



date type debit credit running total

2025-02-26 payment (failed) R0.00 R504.03 R504.03

2025-02-25 payment (failed) R0.00 R504.03 R504.03

2025-01-31 invoice R504.03 R0.00 R504.03

2025-01-28 payment R0.00 R625.00 R0.00

2025-01-27 payment (failed) R0.00 R625.00 R625.00

2025-01-26 payment (failed) R0.00 R625.00 R625.00

2025-01-25 payment (failed) R0.00 R625.00 R625.00

2025-01-25 credit R0.00 R625.00 R625.00

2025-01-03 payment (failed) R0.00 R625.00 R1,250.00

CL
Claude L's update27 Feb 2025, 10:04
Reviewer Update
And again, Rain shows how *********** the company is. The did another Debit Order Run Today. They can't even reply to the post above because they know they are at fault. SO NOW I'M GOING AHEAD WITH LEGAL ACTION AGAINST RAIN.
CL
Claude L's update01 Mar 2025, 17:46
Reviewer Update
Hi who ever you are. Please inform me for what services rendered by the worst company ever to me do I need to pay for, if my month to month contract was cancelled November 2024. So you just invoice ex clients of yours as you please even if you reneder no services anymore to them??????? That is called ***** i nthe eyes of the law