Rain wants me to pay for their people's incompetence

My Rain Sim card was ****** on the 3rd of December 2022. I sent a message to Rain to stop the Sim card and cancel my subscription because I don't have a device to use the rain Sim. They then logged a Sim Swap, I refused to take the new Sim because I didn't order it, they called and I explained. I called numerous times during December and January to cancel my subscription as I noticed that my debt keeps rising and they keep on trying to debit my account and causing me to incur bank charges. I called again today and the consultant tells me there are no notes captured on their system regarding the cancelation. So now I'm liable to pay December, January and February subscriptions because no notes were captured.