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AM
Albert M

1 reviews | Active since Apr 2020

10 Oct 2024, 10:57

Rain Wants me to pay for services they did not render?

Hi Rain,

I stopped using the Rain router when I had my fibre activated and I have not paid for that particular month which is R456 or so, Suddenly I got an SMS that I owe u guys about R1000? After few months without using Rain I decided to settle the payment for only one month I owe and when I go to the website Rain says I owe about R1700? and R 2700?

What's happening here? Are you guys not able to see when did I stop using your services and bill me for that period?

I moved to new area and I want to settle the right amount and re use Rain again but I cannot pay for what I did not use

My cellphone linked to the account is ***

Thanks.

0
Replies (5)
Rain
Rain's reply10 Oct 2024, 11:04
Official
Hi Albert,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We are looking into your cancellation and billing, and we'll be in contact soon.

Regards,
rain.
AM
Albert M's update10 Oct 2024, 11:30
Reviewer Update
Hi, I have just sent an email with the screenshot of the alleged outstanding balance.

Thanks
AM
Albert M's update10 Oct 2024, 11:47
Reviewer Update
Hi,

it came from ***

Thanks
AM
Albert M's update10 Oct 2024, 14:29
Reviewer Update
Hi, I missed your call, you may please call me now

Thanks
AM
Albert M's update10 Oct 2024, 16:33
Reviewer Update
Hi,

I am still waiting for your call. I have received the invoices and I would like to discuss them as I still believe I should be billed for one month only which is July as I stopped using rain at the end of July.

Thanks